Wacom Intuos Pro: Multi-Touch Stops Working [Fix]

Environment

  • OS: Windows 10 v1909
  • Device: Wacom Intuos Pro Pen Tablet S (PTH-460) – 2019 edition
  • Wacom Driver Info: v6.3.38-2
  • Connection: Plugged into a built-in USB 3.0 port

Observations

  • The tablet stops responding to multi-touch input.
  • The tablet responds to input from the Pro Pen 2
  • The tablet’s buttons & touch wheel continue to work
  • Toggling the physical multi-touch switch off and on, does not re-enable multi-touch functionality
  • Disconnecting & reconnecting the USB cable, either end, does not re-enable multi-touch functionality.
  • Wacom Desktop Center: Support > Diagnostic data:
    • No telemetry returned for “Touch Info”
    • Telemetry returned for “Pen Info”

Solution

Option 1

  • Wacom Desktop Center: Support > Driver Check > Start
  • “Restart Driver” to restore multi-touch functionality

Option 2

  • Restart Windows to restore multi-touch functionality

Option 3

  • Search for and start “Services” as an Administrator
  • Right-click on “Wacom Professional Service”, select Restart
  • Right-click on “Wacom Professional Service”, select Properties
  • Click the Recovery tab
  • Change “First failure”, “Second failure”, and “Subsequent failures” from “Take No Action” to “Restart the Service”
  • Close “Services”

Reference

Wacom Intuos Pro: Multi-Touch Stops Working is a post from VisualsByChin.com, which is not allowed to be copied on other sites.

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